The saga of the Behemoth continues. Nearly miraculous intervention resulted in HP agreeing to take responsibility to repair the printer. That certainly merits a gold star in the Customer Service column. However - it turns out they are seriously back-ordered on the part required to repair the device. The best estimate for availability is December 10th. That makes it impossible for me to realistically respond to requests for holiday print sales.
Update: One of the fellows in the 'high value team' has weaseled an arrangement with his manager to take the part out of one of his printers and send it to me. Cross your fingers and toes!
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